Frequently Asked Questions
Find answers to common questions about our products and services
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 5-7 business days within India. Express shipping options are available at checkout for faster delivery (2-3 business days). International shipping may take 10-15 business days depending on the destination.
What are the shipping charges?
Shipping is $15.25 per order. We offer free delivery on all orders above $120. Your cart and checkout will show subtotal, shipping, and total before you pay.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order using the "Track Order" page on our website by entering your order ID and email address.
Do you ship internationally?
Currently, we ship within India only. We are working on expanding our international shipping services. Please check back soon or contact us for updates.
Payments
What payment methods do you accept?
We accept card payments only (credit and debit cards) via Stripe. Payment is required at checkout. All payments are processed securely.
Is it safe to pay online?
Yes, absolutely! We use industry-standard SSL encryption and secure payment gateways to protect your financial information. We never store your card details on our servers.
When will I be charged for my order?
You will be charged immediately when you place your order. Payment is required at checkout via Stripe before your order is confirmed.
Returns & Exchanges
What is your return policy?
We offer a 7-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Please refer to our Returns & Refunds Policy page for detailed information.
How do I return or exchange an item?
To initiate a return or exchange, please contact our customer support team at Contact@rangfusion.com with your order number. We will guide you through the process and provide a return authorization.
How long does it take to process a refund?
Once we receive your returned item and verify its condition, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method.
Products & Sizing
How do I know my size?
Each product page includes a detailed size chart. We recommend measuring yourself and comparing with our size guide. If you're unsure, feel free to contact our customer support team for assistance.
Are the colors accurate in photos?
We strive to display colors as accurately as possible. However, colors may vary slightly due to monitor settings and lighting conditions. If you have concerns about color accuracy, please contact us before ordering.
Do you offer custom sizing?
Currently, we offer standard sizes. Custom sizing may be available for select premium collections. Please contact us to inquire about custom sizing options.
General
How do I create an account?
You can create an account by clicking on "Register" in the top navigation. You can also sign up using your Google account for quick registration. Having an account allows you to track orders and save your preferences.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement, provided they haven't been shipped. Please contact our customer support team immediately if you need to make changes to your order.
Do you offer gift wrapping?
Yes! Gift wrapping is available for select items. You can add this option during checkout. We also offer gift messages that can be included with your order.